Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org (Monday to Saturday 10 AM to 6PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation post shipment (Only valid on orders’ place & delivery in India):
Cancellation post shipping is currently not possible since the order has already been handed over to our courier partner.
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery.
- If a customer denies COD order during the attempt of delivery, all their future COD orders with be cancelled without further notice. Thereafter, they will only be able to place prepaid orders on our website.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours. We will inform you with pictures about the wear and tear charges, shipping charges, return expenses, etc.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made or same mode of payment which was used at checkout within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.